Customer Support Assistant
Full time @Himalaya Floriculture Shortlist Email JobJob Detail
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Job ID 16744
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Salary Status 30K - 40K
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Career Level Mid Level
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Experience 3 Years
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Gender Any
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Industry Service Provider
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Qualifications Bachelors
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Job Timing 10:00 AM - 6:00 PM
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Job Shift Day
Job Description
Are you a motivated and customer-focused individual looking to enhance our customer experience? Himalaya Floriculture is seeking a Customer Support Assistant to support our team in delivering exceptional service and building strong relationships with our clients. This role involves assisting customers with inquiries, providing product information, and ensuring a positive shopping experience. Are you ready to make a meaningful impact and contribute to our growth?
Job Responsibilities:
- Customer Engagement:
- Responding to customer messages on social media platforms (Instagram, Facebook, WhatsApp, TikTok, Linkedin).
- Handling customer calls and providing information or support.
- Replying to comments on social media posts in a timely and professional manner.
- Order Management:
- Coordinating with the florist team to ensure bouquets and other floral arrangements are prepared according to customer specifications.
- Liaising with the delivery team to ensure timely dispatch and delivery of orders.
- Updating customers on their order status and promptly resolving any delivery issues will be the key responsibilities of Customer Support Assistant.
- Customer Database Management:
- Accurately recording and managing customer order details in the customer database.
- Maintaining up-to-date customer information, including contact details, order history, preferences, and delivery instructions.
- Ensuring the database is organized, updated regularly, and compliant with data protection regulations.
- Payment Management:
- Recording and tracking payments made by customers for orders through different channels (cash, digital payments, etc.).
- Reconciling payments with the order management system to ensure accuracy.
- Customer Service:
- Addressing customer complaints and queries, providing solutions, or escalating them when necessary.
- Ensuring positive customer experiences and maintaining excellent service levels.
- Operational Coordination:
- Assisting in the smooth dispatch of orders by coordinating logistics and following up on pending orders.
- Monitoring stock levels and communicating with the inventory team to avoid shortages of flowers, plants, or gift items.
Job specification:
– Strong communication and interpersonal skills are needed for a Customer Support Assistant
– Proficiency in social media platforms (Instagram, Facebook, WhatsApp, TikTok).
– Basic knowledge of order management, customer database systems, and payment reconciliation.
– Ability to multitask and coordinate with different departments.
– Previous experience in customer service, social media management, or a related field is a plus.
Ready to take the next step in your career? Apply directly through our job portal or send your CV and cover letter to us at [email protected].
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