• Deliver technical service and support to end-users. This would be done using and operating automated call distribution phone software, via remote connection or over the Internet.
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
• This would be done using phone, email, or remote diagnostic tools Diagnose and resolve technical hardware and software issues involving internet connectivity, CCTV, VOIP, and more. This would be done using phone, email, or remote diagnostic tools.
• Research required information using available resource.
• Follow standard processes and procedures.
• Identify and escalate priority issues per Client specifications.
• Redirect problems to the appropriate resource.
• Accurately process and record call transactions using a computer and designated tracking software.
•  Offer alternative solutions where appropriate with  the objective of retaining customers’ and clients’ business.
• Organize ideas and communicate verbal messages appropriate to listeners and the situation.
• Follow up and make scheduled callbacks to customers where necessary.
• Stay current with system information, changes, and updates.

Job Specification:

• Should have Technical Call Center background in IT OR CCTV (or ELV).
• Good communication skills and ability to speak in the local language.
• Must be good in Spoken and Written English.
• Should be able to handle pressure and maintain a calm nature to resolve key issues.
• Fresh graduates are also welcome.