Visa Officer

Job Detail

Maintaining relationships with existing customers as well as developing of new client base.
Ensuring effective achievement of targets and preparation of reports.
Liaising with clients in person, over the phone, or via email to discuss their travel requirements.
Monitoring industry trends as well as competition and handling visa inquiries
Provide visa document checklist
Gather required documents for processing worldwide tourist and business visas’ respectively
Obtain visa appointment as per the client’s request
You should complete action on all types of visas upon receipt of documents, fill up the visa application, scanning of documents, photo capture, print, and get signatures of applicants in the visa application
Escort applicants to the Embassy for their visa appointments
Tracking of Visa applicants/ visa approval and rejection and informing applicants accordingly
Advise clients on travel arrangements, e.g., visas and booked reservations (hotel, flight, tour)
You have to keep product and brand knowledge up to date whilst having in-depth knowledge of the company brochure
You have to keep clients up to date with any changes and deal with complaints related to VISA
You should develop and implement a filing system for the process of visas

Job Specifications:

Proven experience in dealing with customers and visa processing in various countries especially the USA, Canada, Australia, Europe, China, Asian countries, and all countries around the world.
Relevant product and industry knowledge
Extensive experience in all aspects of documentation to meet
Strong understanding of customers and services provided to them.
Understanding of travel itinerary, flight schedule, airfares, and routes.
Customer service orientation
Proven experience in administration with an emphasis on travel
Good planning, organizational, diplomatic, and reporting skills
Ability to be flexible, work irregular hours and under pressure and be multi-tasked
Fluent English speaking with convincing skills and excellent written communication is required
Being flexible and adaptable and having high attention to details