Sales & Reservations Officer
Full time @A Leading Tours and Travels Company Shortlist Email JobJob Detail
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Job ID 35542
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Salary Status Negotiable
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Career Level Entry Level
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Experience 1 Year
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Gender Any
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Industry Travel & Tours
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Qualifications Intermediate
Job Description
Key Responsibilities
- Sales and business development.
- Airline and travel-ticket sales and reservations.
- Development and management of individual and corporate accounts.
- Generation of new customers and business opportunities through weekly field visits.
- Management and follow-up of existing accounts.
- Preparation and follow-up of quotations and proposals.
- Coordination with airlines, suppliers, customers and the Company’s internal teams.
- Handling domestic and international air ticket reservations, issuance, changes, cancellations and refunds.
- Identifying opportunities for upselling and cross-selling travel products and services.
- Building and maintaining strong relationships with individual, corporate and agency customers.
- Following up on leads and converting enquiries into confirmed bookings.
- Achieving sales, profit/margin and business-development targets assigned by the Company.
- Maintaining accurate records of sales, accounts, customers, bookings, payments and outstanding amounts.
- Providing regular sales and performance reports to management.
- Monitoring outstanding customer payments and following up for timely settlement.
- Maintaining up-to-date customer and account information.
- Handling customer concerns and coordinating with relevant departments to resolve issues.
- Performing any other reasonable duties related to the position as assigned by the Company.
Qualifications & Skills
- Previous experience in travel agency sales and/or reservations is preferred.
- Experience with GDS systems such as Sabre, Amadeus or Galileo is an advantage.
- Strong communication, negotiation, and relationship-management skills.
- Sales-oriented and target-driven approach.
- Knowledge of domestic and international airfares and travel destinations.
- Experience dealing with corporate accounts will be an advantage.
- Ability to work under pressure and manage multiple bookings and customers simultaneously.
- Able to commit to two years at a minimum.
