Reservation Officer

Job Overview:
We are looking for a dynamic and detail-oriented Reservation Officer responsible for managing guest bookings, handling inquiries, and ensuring a smooth reservation process through various channels.

Key Responsibilities:

• Handle incoming calls professionally and assist guests with booking inquiries.
• Manage reservations through OTA platforms (Booking.com, Airbnb, etc.).
• Respond to emails, messages, and online queries in a timely manner.
• Maintain accurate records of bookings and guest details.
• Coordinate with the front office and operations team for smooth guest arrivals.
• Upsell rooms and packages when possible

Requirements:

• Strong call handling and communication skills.
• Good knowledge of OTA platforms and online booking systems.
• Basic to advanced internet and computer proficiency.
• Fluent in spoken English (additional languages are a plus).
• Customer-focused attitude with problem-solving skills

Preferred Skills:

• Prior experience in hospitality or hotel reservations.
• Ability to handle multiple tasks and work under pressure.
• Friendly, professional, and presentable personality