Installer Technical Support
Full time @HIK Vision Shortlist Email JobJob Detail
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Job ID 27459
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Salary Status 25K-40K
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Career Level Entry Level
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Experience 2 Years
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Gender Any
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Industry IT
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Qualifications Bachelors
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Job Shift Day
Job Description
Job Responsibility
- Manage installers and provide the training as per requirements.
- Respond to installers’ inquiries in a timely and professional manner.
- Identify, diagnose, and resolve technical issues.
- Provide technical support to installers via phone, email, or chat.
- Record and document installers’ issues and resolutions via Excel sheets.
- Collaborate with other teams to resolve complex installation issues.
- Ensure installers’ satisfaction by providing exceptional service and support.
- Stay up-to-date with product and technical knowledge to provide accurate information to installers.
- Continuously improve knowledge and skills through training and development opportunities.
- Conduct Training sessions for installers in different cities.
- Conduct Product Demonstrations for installers in the office work areas, in shops, and in seminars
Qualifications
- Bachelor’s degree in Computer Science or related field (or equivalent work experience).
- Fresh graduates are available.
- Excellent communication skills (verbal and written), Strong problem-solving skills, and the ability to troubleshoot technical issues
- Experience with Windows operating systems, Experience with Microsoft Office Suite, and other common software applications
- Familiarity with networking and internet technologies
- Ability to work independently and as part of a team, an installer-focused mindset, and a desire to provide exceptional service
What We Offer
- A competitive and attractive salary package for the right candidate.
- A solid career growth plan.
- Part of a global team.
- All sorts of perfect welfare systems, Simple and just corporate culture.
Working location: Koshi Province
