Head of Customer Support (IT)

Full time @MayaHold Group in IT
  • Bibhuti Janak Marg, New Baneshwor View on Map
  • Post Date : February 5, 2023
  • Apply Before : March 31, 2023
Email Job
  • Share:

Job Detail

  • Job ID 3004
  • Salary Status Negotiable
  • Career Level Senior Level
  • Experience 8 Years +
  • Gender Any
  • Industry Service Provider
  • Qualifications PHD
  • Job Timing 10 am- 5 pm
  • Job Shift Day
Bottom Promo

Job Description

  • Lead and manage a team of customer support agents to deliver excellent customer service
  • Develop and implement policies and procedures to ensure that customer support processes are efficient and effective
  • Monitor customer support performance, identify areas for improvement, and develop plans to address any issues
  • Collaborate with cross-functional teams such as product, marketing, and sales to improve the customer experience
  • Ensure that customer support is aligned with overall business goals and objectives
  • Manage customer support budget and resources to maximize efficiency
  • Stay up-to-date with industry trends and best practices in customer support and implement new strategies as appropriate
  • Provide training and development opportunities for customer support team members

Job Specifications:

  • Master’s degree (Ph.D. preferred) in Business Administration, Project Management, Public Relations, Psychology, Information Systems, International Relations, Information Technology, or any other related field
  • 10+ years of experience leading a customer support team
  • Strong leadership, coaching, and mentoring skills
  • Excellent verbal and written communication skills, including active listening and empathy
  • Proven ability to handle difficult customer situations and drive customer satisfaction
  • Strong analytical and problem-solving skills
  • Knowledge of customer service software and tools
  • Experience with process improvement and project management methodologies is a plus
Bottom Promo

Other jobs you may like