• Greet guests upon arrival and handle check-in and check-out processes
• Respond to guest inquiries and requests, including handling guest complaints and resolving any issues
• Process guest payments and ensure that all transactions are accurately recorded
• Maintain accurate records of guest information, including reservations and billing
• Manage the resort’s switchboard, directing calls and taking messages as necessary
• Collaborate with other departments to provide information and assistance to guests
• Maintain a high level of knowledge about the resort’s facilities and services, as well as local attractions and events
• Ensure compliance with all local, state, and federal regulations and guidelines for front office operations

Job Specifications:

• High school diploma or equivalent (required); bachelor’s degree in hospitality management or a related field (preferred)
• Minimum of 2 years of experience as a Front Desk Agent or Front Office Executive in a hotel or resort
• Strong customer service and communication skills
• Ability to handle multiple tasks simultaneously and work under pressure
• Ability to maintain a professional demeanor and appearance at all times
• Ability to use Microsoft Office and property management systems
• Knowledge of local, state, and federal regulations and guidelines for front office operations