Company Overview:

A leading hospitality company committed to delivering quality service and creating comfortable, memorable experiences for its guests. The company focuses on professional hospitality, customer satisfaction, and maintaining high standards across its services. With a strong and growing team, it offers a positive work environment where employees can learn, develop their skills, and grow professionally.

Job Description:

Company: A Leading Hospitality Company
Position: Front Desk Officer
Location: Patan, Lalitpur
Employment Type: Full-Time

Key Responsibilities

• Welcome and assist guests in a professional and friendly manner.
• Handle guest inquiries, reservations, check-in, and check-out.
• Attend to phone calls, emails, and guest requests.
• Provide information about company services and facilities.
• Maintain and update guest records and front desk documentation.
• Use MS Excel to maintain records, enter data, and prepare basic reports.
• Coordinate with different departments to ensure smooth daily operations.
• Handle guest concerns and complaints professionally.
• Maintain a clean and organized front desk area.
• Assist with basic billing and payment-related tasks when required.
• Perform other duties assigned by the management.

Requirements

• Minimum +2 passed or Bachelor’s running in any relevant field.
• Good communication and interpersonal skills.
• Pleasant, professional, and customer-friendly personality.
• Good knowledge of MS Excel and basic computer applications.
• Good organizational and problem-solving skills.
• Ability to work in a fast-paced environment.
• Previous experience in a similar role will be an advantage.
• Freshers with good communication skills are encouraged to apply.