Customer Service Caller

Key Responsibilities:

• Make outbound calls to U.S. customers regarding insurance policy updates and reminders.

• Inform clients about renewals, premium notices, required documents, or any policy changes.

• Verify customer information and accurately update records in the internal system.

• Respond to basic customer questions and guide them on next steps.

• Maintain proper documentation of all calls and follow-ups.

• Ensure all communication meets U.S. customer service standards.

• Handle customer concerns professionally and escalate issues when necessary.

• Meet daily/weekly call targets and quality standards.

Qualifications:

• +2 completed; bachelor’s preferred.

• Excellent English communication skills (speaking and listening).

• Comfortable working night shifts (U.S. business hours).

• Previous call center or customer service experience is an advantage.

• Good typing skills and familiarity with computers/CRM tools.

• Ability to stay calm, professional, and polite during calls.

• Strong attention to detail and ability to multitask.

• Reliable, punctual, and comfortable working in a fast-paced environment.