Bench Sales Delivery Officer

Job Responsibilities

• Act as a key liaison between US-based clients and internal teams across the USA, India, and Nepal, ensuring smooth coordination and communication.
• Monitor daily team performance, including KPIs, productivity, and submission metrics.
• Ensure quality control across consultant submissions, vendor communications, and rate negotiations.
• Review and optimize bench sales processes to improve turnaround time and closure rates.
• Prepare and present weekly performance reports, insights, and action plans to the management team.
• Conduct regular follow-ups with recruiters and sales teams to ensure delivery targets are met.
• Manage attrition risks by maintaining backup resources and readiness plans for active consultants.
• Support strategic planning and continuous improvement initiatives for bench sales operations

Qualifications & Requirements

• Bachelor’s degree in Business Administration, Management, IT, or a related field (preferred).
• 2+ years of experience in Bench Sales, US Staffing, or IT Recruitment Delivery roles.
• Strong understanding of C2C, W2, vendor management, and US staffing processes.
• Experience working with US clients and offshore/onshore teams.
• Excellent communication skills (verbal and written) with the ability to coordinate across time zones.
• Strong analytical skills with hands-on experience in KPI tracking and reporting.
• Ability to manage multiple priorities, meet deadlines, and work in a fast-paced environment.
• Proficient in MS Excel, reporting tools, and ATS/CRM systems.
• Strong problem-solving, negotiation, and stakeholder-management skills